You can file a complaint with the Parliamentary Ombudsman if you feel that a public authority, an official or a private party performing a public task has not complied with the law or fulfilled its duty, or if you suspect that fundamental and human rights have not been appropriately implemented in their activities.

You will find more information about the Ombudsman’s powers, the investigation of complaints and the consequences of complaints here.

You can complain about unlawful actions, such as

• exceeding authority or abusing discretionary powers
• undue delay in dealing with a matter, not providing adequate reasons for a decision, carelessness, failure to provide advice, inappropriate behaviour or other conduct contrary to good administration
• violations of fundamental and human rights

You can file a complaint on your own or together with others. A complaint can also be made on someone else’s behalf. Power of Attorney  needed when complaining on someone else’s behalf.

There is no charge for investigating a complaint. The Office of the Parliamentary Ombudsman aims to deal with all complaint matters in less than a year. If a thorough investigation is not needed, you will usually get a reply within three months.

Processing of personal data  at the Office of the Parliamentary Ombudsman.