The Ombudsman supervises that you are treated well and fairly. He makes sure that the authorities comply with the law and that your rights are respected.The Parliamentary Ombudsman is the highest overseer of legality in the country. The Ombudsman is selected by the Parliament.
central government agencies and institutions (including tax offices)
municipal agencies and institutions (including comprehensive schools and day-care centres, children’s homes, reform schools and institutions providing care, health centres…)
health centre doctors
comprehensive school teachers
The Ombudsman supervises private companies when a municipality or the central government buys their services.
Care homes are an example of these companies.
examining complaints made to him
investigating on his own initiative problems of which he has been informed
inspecting institutions and agencies
The Parliamentary Ombudsman receives some 8,000 complaints every year. Many of them are about social security, health care, the police, prisons, courts of law and the education authorities.
the principal and teachers did nothing when a teenager was bullied.
the police locked up a teenager and two children.
A children’s home:
all children were punished because one person had broken the rules.