What can you complain about?

The subject of a complaint can be illegal action on the part of an authority.

Examples of illegal activity include

  • exceeding authority or abusing discretionary powers
  • delay in dealing with a matter, inadequate presentation of grounds for a decision, carelessness, failure to
  • advise as well as inappropriate behaviour or other procedure contrary to good governance
  • violations of fundamental rights.

    By contrast, the Ombudsman can not investigate

  • a complaint concerning a matter over two years old, unless there are special reasons for doing so
  • a matter which is still before the courts or being dealt with by another authority
  • a matter which is the subject of an appeal or in which it is still possible to make an appeal.


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