Timely rehabilitation of severely handicapped child was endangered of delay
In the view of the Deputy-Ombudsman, the delay jeopardised timely rehabilitation, something that is of major importance in the life of a developing child. The time taken to process the application was nearly three times the Kela target of 35 days.
Backlog does not justify delay
The Deputy-Ombudsman points out that the fact a backlog of rehabilitation applications has built up is no excuse for delay in processing applications. Kela must organise its work in a way that enables it to deal with applications without undue delay in all circumstances.
"When the matter concerns a person in a vulnerable situation, such as a severely handicapped child, an authority must carefully assess whether the measures and solutions chosen accord with the child's interest and whether they will promote implementation of the child's rights. Timeliness of rehabilitation is of great importance in the life of a developing child", the Deputy-Ombudsman stressed.
The Kela insurance district stated in its report on the matter that in future, by means of work arrangements, it will ensure that rehabilitation applications are dealt with without undue delay
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