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Ombudsman decided on nearly 4,500 complaints last year

 
Number of inspection visits doubled

Last year, the Parliamentary Ombudsman issued decisions on a total of 4,447 complaints and matters that he had investigated on his own initiative. That is over 400 more than in the previous year.
The number of inspection visits, at 118, was nearly twice the figure for 2010. 

The number of complaints received by the Ombudsman for investigation last year was 4,185, which is over 100 more than the previous year. 

As earlier, about half of the complaints related to a few large categories of matters: the police, social welfare, health care and the prison service. There were around 700 complaints about the police, about 550 relating to social welfare, about 460 concerning health care and around 350 relating to the prison service.

The number of complaints has grown by nearly 70% in the past ten years or so. It is precisely in the large categories mentioned above that growth has taken place.

More than half of complaints are received by e-mail.

Decisions involving measures about a fifth of the total

Last year, the Ombudsman ordered one prosecution, issued 40 reprimands and expressed an opinion intended as a rebuke or for future reference in 632 cases. All in all, nearly one complaint in five led to a measure.

Also where measures were concerned, most of them applied to the police, social welfare and health care, and the prison service.

On the other hand, few measures were taken as a result of complaints concerning courts, taxation, prosecutors and social insurance. This is due in part to the fact that complaints often involve court decisions, in the content of which the Ombudsman can not usually intervene. 

Effect of legislative change evident

New regulations in effect since the beginning of June 2011 give the Ombudsman greater discretionary power in the investigation of complaints. The legislation limited the expiry period for complaints to two years and provided the opportunity to transfer complaints to other competent authorities. In addition, the Ombudsman was given greater powers with respect to measures, including the possibility of recommending recompense.

The revised legislation is reflected in the statistics for last year in, for example, the fact that the Ombudsman issued 10% more decisions and made more recommendations for recompense than in earlier years.

84 complaints were transferred to other authorities and 56 were not investigated because they had expired.

Number of inspection visits doubled
 
The Ombudsman's tasks include also carrying out inspections in public offices and institutions. The most important sites inspected are prisons, police detention facilities, psychiatric hospitals and units of the Defence Forces.

The number of inspections conducted in 2011 was 118, compared with 68 the previous year. More inspection visits were led by legal advisers than in earlier years.

Additional info will be provided by Information Officer Kaija Tuomisto, tel. +358(0)9 432 3352.

 

 

 

 

 

 

 

 

 

OMBUDSMAN DECIDED ON NEARLY 4,500 COMPLAINTS LAST YEAR
Number of inspection visits doubled

 

Last year, the Parliamentary Ombudsman issued decisions on a total of 4,447 complaints and matters that he had investigated on his own initiative. That is over 400 more than in the previous year.
The number of inspection visits, at 118, was nearly twice the figure for 2010. 

The number of complaints received by the Ombudsman for investigation last year was 4,185, which is over 100 more than the previous year. 

As earlier, about half of the complaints related to a few large categories of matters: the police, social welfare, health care and the prison service. There were around 700 complaints about the police, about 550 relating to social welfare, about 460 concerning health care and around 350 relating to the prison service.

The number of complaints has grown by nearly 70% in the past ten years or so. It is precisely in the large categories mentioned above that growth has taken place.

More than half of complaints are received by e-mail.


Decisions involving measures about a fifth of the total

Last year, the Ombudsman ordered one prosecution, issued 40 reprimands and expressed an opinion intended as a rebuke or for future reference in 632 cases. All in all, nearly one complaint in five led to a measure.

Also where measures were concerned, most of them applied to the police, social welfare and health care, and the prison service.

On the other hand, few measures were taken as a result of complaints concerning courts, taxation, prosecutors and social insurance. This is due in part to the fact that complaints often involve court decisions, in the content of which the Ombudsman can not usually intervene. 

Effect of legislative change evident

New regulations in effect since the beginning of June 2011 give the Ombudsman greater discretionary power in the investigation of complaints. The legislation limited the expiry period for complaints to two years and provided the opportunity to transfer complaints to other competent authorities. In addition, the Ombudsman was given greater powers with respect to measures, including the possibility of recommending recompense.

The revised legislation is reflected in the statistics for last year in, for example, the fact that the Ombudsman issued 10% more decisions and made more recommendations for recompense than in earlier years.

84 complaints were transferred to other authorities and 56 were not investigated because they had expired.


Number of inspection visits doubled
 
The Ombudsman’s tasks include also carrying out inspections in public offices and institutions. The most important sites inspected are prisons, police detention facilities, psychiatric hospitals and units of the Defence Forces.

The number of inspections conducted in 2011 was 118, compared with 68 the previous year. More inspection visits were led by legal advisers than in earlier years.

When the Ombudsman’s statistics for 2011 have been checked, the data will be updated on our web site under the heading "the work of the Ombudsman”.

Additional info will be provided by Information Officer Kaija Tuomisto, tel. +358(0)9 432 3352.

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

 

OMBUDSMAN DECIDED ON NEARLY 4,500 COMPLAINTS LAST YEAR
Number of inspection visits doubled

 

Last year, the Parliamentary Ombudsman issued decisions on a total of 4,447 complaints and matters that he had investigated on his own initiative. That is over 400 more than in the previous year.
The number of inspection visits, at 118, was nearly twice the figure for 2010. 

The number of complaints received by the Ombudsman for investigation last year was 4,185, which is over 100 more than the previous year. 

As earlier, about half of the complaints related to a few large categories of matters: the police, social welfare, health care and the prison service. There were around 700 complaints about the police, about 550 relating to social welfare, about 460 concerning health care and around 350 relating to the prison service.

The number of complaints has grown by nearly 70% in the past ten years or so. It is precisely in the large categories mentioned above that growth has taken place.

More than half of complaints are received by e-mail.


Decisions involving measures about a fifth of the total

Last year, the Ombudsman ordered one prosecution, issued 40 reprimands and expressed an opinion intended as a rebuke or for future reference in 632 cases. All in all, nearly one complaint in five led to a measure.

Also where measures were concerned, most of them applied to the police, social welfare and health care, and the prison service.

On the other hand, few measures were taken as a result of complaints concerning courts, taxation, prosecutors and social insurance. This is due in part to the fact that complaints often involve court decisions, in the content of which the Ombudsman can not usually intervene. 

Effect of legislative change evident

New regulations in effect since the beginning of June 2011 give the Ombudsman greater discretionary power in the investigation of complaints. The legislation limited the expiry period for complaints to two years and provided the opportunity to transfer complaints to other competent authorities. In addition, the Ombudsman was given greater powers with respect to measures, including the possibility of recommending recompense.

The revised legislation is reflected in the statistics for last year in, for example, the fact that the Ombudsman issued 10% more decisions and made more recommendations for recompense than in earlier years.

84 complaints were transferred to other authorities and 56 were not investigated because they had expired.


Number of inspection visits doubled
 
The Ombudsman’s tasks include also carrying out inspections in public offices and institutions. The most important sites inspected are prisons, police detention facilities, psychiatric hospitals and units of the Defence Forces.

The number of inspections conducted in 2011 was 118, compared with 68 the previous year. More inspection visits were led by legal advisers than in earlier years.

When the Ombudsman’s statistics for 2011 have been checked, the data will be updated on our web site under the heading "the work of the Ombudsman”.

Additional info will be provided by Information Officer Kaija Tuomisto, tel. +358(0)9 432 3352.

 

 

 

 

 

 

 

 

 

 

OMBUDSMAN DECIDED ON NEARLY 4,500 COMPLAINTS LAST YEAR
Number of inspection visits doubled

 

Last year, the Parliamentary Ombudsman issued decisions on a total of 4,447 complaints and matters that he had investigated on his own initiative. That is over 400 more than in the previous year.
The number of inspection visits, at 118, was nearly twice the figure for 2010. 

The number of complaints received by the Ombudsman for investigation last year was 4,185, which is over 100 more than the previous year. 

As earlier, about half of the complaints related to a few large categories of matters: the police, social welfare, health care and the prison service. There were around 700 complaints about the police, about 550 relating to social welfare, about 460 concerning health care and around 350 relating to the prison service.

The number of complaints has grown by nearly 70% in the past ten years or so. It is precisely in the large categories mentioned above that growth has taken place.

More than half of complaints are received by e-mail.


Decisions involving measures about a fifth of the total

Last year, the Ombudsman ordered one prosecution, issued 40 reprimands and expressed an opinion intended as a rebuke or for future reference in 632 cases. All in all, nearly one complaint in five led to a measure.

Also where measures were concerned, most of them applied to the police, social welfare and health care, and the prison service.

On the other hand, few measures were taken as a result of complaints concerning courts, taxation, prosecutors and social insurance. This is due in part to the fact that complaints often involve court decisions, in the content of which the Ombudsman can not usually intervene. 

Effect of legislative change evident

New regulations in effect since the beginning of June 2011 give the Ombudsman greater discretionary power in the investigation of complaints. The legislation limited the expiry period for complaints to two years and provided the opportunity to transfer complaints to other competent authorities. In addition, the Ombudsman was given greater powers with respect to measures, including the possibility of recommending recompense.

The revised legislation is reflected in the statistics for last year in, for example, the fact that the Ombudsman issued 10% more decisions and made more recommendations for recompense than in earlier years.

84 complaints were transferred to other authorities and 56 were not investigated because they had expired.


Number of inspection visits doubled
 
The Ombudsman’s tasks include also carrying out inspections in public offices and institutions. The most important sites inspected are prisons, police detention facilities, psychiatric hospitals and units of the Defence Forces.

The number of inspections conducted in 2011 was 118, compared with 68 the previous year. More inspection visits were led by legal advisers than in earlier years.

When the Ombudsman’s statistics for 2011 have been checked, the data will be updated on our web site under the heading "the work of the Ombudsman”.

Additional info will be provided by Information Officer Kaija Tuomisto, tel. +358(0)9 432 3352.

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

 

OMBUDSMAN DECIDED ON NEARLY 4,500 COMPLAINTS LAST YEAR
Number of inspection visits doubled

 

Last year, the Parliamentary Ombudsman issued decisions on a total of 4,447 complaints and matters that he had investigated on his own initiative. That is over 400 more than in the previous year.
The number of inspection visits, at 118, was nearly twice the figure for 2010. 

The number of complaints received by the Ombudsman for investigation last year was 4,185, which is over 100 more than the previous year. 

As earlier, about half of the complaints related to a few large categories of matters: the police, social welfare, health care and the prison service. There were around 700 complaints about the police, about 550 relating to social welfare, about 460 concerning health care and around 350 relating to the prison service.

The number of complaints has grown by nearly 70% in the past ten years or so. It is precisely in the large categories mentioned above that growth has taken place.

More than half of complaints are received by e-mail.


Decisions involving measures about a fifth of the total

Last year, the Ombudsman ordered one prosecution, issued 40 reprimands and expressed an opinion intended as a rebuke or for future reference in 632 cases. All in all, nearly one complaint in five led to a measure.

Also where measures were concerned, most of them applied to the police, social welfare and health care, and the prison service.

On the other hand, few measures were taken as a result of complaints concerning courts, taxation, prosecutors and social insurance. This is due in part to the fact that complaints often involve court decisions, in the content of which the Ombudsman can not usually intervene. 

Effect of legislative change evident

New regulations in effect since the beginning of June 2011 give the Ombudsman greater discretionary power in the investigation of complaints. The legislation limited the expiry period for complaints to two years and provided the opportunity to transfer complaints to other competent authorities. In addition, the Ombudsman was given greater powers with respect to measures, including the possibility of recommending recompense.

The revised legislation is reflected in the statistics for last year in, for example, the fact that the Ombudsman issued 10% more decisions and made more recommendations for recompense than in earlier years.

84 complaints were transferred to other authorities and 56 were not investigated because they had expired.


Number of inspection visits doubled
 
The Ombudsman’s tasks include also carrying out inspections in public offices and institutions. The most important sites inspected are prisons, police detention facilities, psychiatric hospitals and units of the Defence Forces.

The number of inspections conducted in 2011 was 118, compared with 68 the previous year. More inspection visits were led by legal advisers than in earlier years.

When the Ombudsman’s statistics for 2011 have been checked, the data will be updated on our web site under the heading "the work of the Ombudsman”.

Additional info will be provided by Information Officer Kaija Tuomisto, tel. +358(0)9 432 3352.