Record number of complaints to the Parliamentary Ombudsman in 2019
In 2019, the Office of the Parliamentary Ombudsman received a record 6,265 complaints, which is almost 700 more than in 2018 (5,591 complaints).
The number of cases increased across every branch of administration. The largest numbers of complaints concerned social services (1,112), the police (748) and health (697). The number of cases involving foreign nationals and debt enforcement is also increasing. In 2019, the office received 200 complaints related to debt enforcement and 161 complaints concerning foreign nationals.
The Ombudsman resolved 6,057 (5,410) complaints last year. There were 1,088 resolved complaints related to social services, 712 related to the police and 631 related to healthcare.
The Ombudsman took action in relation to a total of 871 cases and 47 of his own initiatives.
Maximum processing time remains the same
At the end of the year, there were no pending complaints dating back more than a year. This target was reached for the seventh year running.
Plenty of internal initiatives
Despite the substantial growth in the number of complaints, the Office of the Parliamentary Ombudsman also took action on its own initiative. A total of 104 inspections were carried out last year.
The Parliamentary Ombudsman’s inspections focus on monitoring the rights of children, elderly people, people with disabilities and persons deprived of their liberty.
In 2019, the Parliamentary Ombudsman resolved 63 cases on his own initiative. The Ombudsman investigated 95 cases on his own initiative.
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