What is good governance?

When the Ombudsman investigates complaints, he also checks for good governance.
Everyone has a fundamental right to good governance.
Everyone has the right to have good governance.
It is part of good governance that the authorities treat everyone fairly.
The authorities must not take sides.
The authorities must also do their work carefully and right, and their work must not take too long.
An example of good governance is that the authorities answer any appropriate questions that people may have.
The authorities listen to the customer in a matter that concerns him or her.
The authorities let the customer speak his or her mother tongue.
The authorities also give the reasons for their decisions.
You can find more information about good governance in the Administrative Procedure Act.