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How do you make a complaint?

 
 
If you want to make a complaint, you can write a letter to the Ombudsman.
In the letter you can explain in your own words what happened.
 
You can also make a complaint by filling in the complaint form.
You can find the form in this brochure.
 
You can also find the complaint form on the Internet on the Ombudsman's website.
The address is www.oikeusasiamies.fi.
 
You can talk to us first before you make a complaint.
The number of the exchange is (0)9 4321.
 
You can make your complaint in Finnish, Swedish or English.
 
Remember to say in the complaint which authority you are complaining about.
 
Also tell us what you think is against the law.
Explain why you think it is against the law or wrong.
 
The complaint must have the name and address of the person who is complaining.
 
If you do not put your name in the complaint, the Ombudsman will not investigate it.
 
 It also helps if the complaint has the telephone number and e-mail address of the person making it.

Attaching documents to a complaint and sending them to the Ombudsman

When you send a complaint to the Parliamentary Ombudsman, attach to it copies of decisions and documents.
They will give the Ombudsman more information about the situation.
 
You can send the complaint to the Ombudsman by post, by fax or by e-mail.
The Ombudsman will let you know when he has received your complaint.
 
There is no charge for investigating a complaint.
Investigating a complaint may take a lot of time.
The Ombudsman tries to investigate all complaints in less than a year.

A decision on a complaint

When the Ombudsman makes a decision on a complaint, he will tell the person who made the complaint about it.
 
At the same time, the Ombudsman will return the papers that this person has sent to him.
If you have sent the Ombudsman more information by e-mail, it will not be sent back to you.
 
The Ombudsman explains some of his important decisions on his website.
 
The Ombudsman may also tell  the media about his decisions.
 
He will  not tell the media any secret information.