Young people’s phone use was restricted


What happened?

Young people in a children’s home were not allowed to use their own phones and call their friends.

They were able to use a public phone to keep in touch with family and friends.

The staff supervised their telephone use but did not listen to the young people’s conversations.

What did the Ombudsman do?

The Ombudsman found that the children’s home was allowed to supervise the use of the young people’s personal phones more strictly than usual because the children had difficult problems.

The children were able to keep in touch with their family and friends using the public phone. This rule applied to all children.

Children have the right to keep in touch with their loved ones

At minimum, a child’s loved ones include his or her parents and siblings, and often also grandparents, other relatives and boyfriend or girlfriend.