The Parliamentary Ombudsman supervises the legality of the activities of the authorities by investigating complaints and by intervening in shortcomings on its own initiative. Both personal data and other information are collected in the Office of the Parliamentary Ombudsman in connection with this work.

Personal data is subject to the Data Protection Act (1050/2018) and the EU's general data protection regulation. The publicity of documents is regulated by the Act on the Openness of Government Activities (621/1999).

The Office of the Parliamentary Ombudsman processes personal and other data as follows:

Record entries

When a complaint is submitted to the Office of the Parliamentary Ombudsman by post, fax or e-mail, it is entered in the Ombudsman's records.

The name and address of the complainant must be entered in the records.

As the investigation of the complaint progresses, the reports that have been obtained and when, who is preparing the matter and who will ultimately decide on it will be added to the records.

According to the EU's General Data Protection Regulation (Articles 15, 16 and 18), every person who has made a complaint or other data subject has the right to verify their personal data in the Ombudsman's records and, if necessary, to request the rectification of incorrect data or restriction of processing it.

For more detailed information on the data entered in the records, the publicity and disclosure of the data, as well as other processing of personal data and the rights of the data subject, please see the description of the processing procedure which is available via the link below or at the Registry of the Office of the Parliamentary Ombudsman, tel. +358 (0)9 432 3381 or ombudsman(at)eduskunta.fi

Decisions on the secrecy of documents during the investigation of a complaint are made by the decision-maker, i.e. the Parliamentary Ombudsman or Deputy-Ombudsmen.

Requests for information

The decision on requests for information concerning oversight of legality is primarily made by the rapporteur who presents or processes the matter. If the rapporteur is disqualified, the main rapporteur or the Permanent Secretary shall decide on the provision of information.

In matters other than oversight of legality, information requests are primarily decided by the Permanent Secretary.

If the decision on the request for information is negative, the applicant may refer the matter to the Ombudsman or to the Deputy-Ombudsman. A negative decision by the Ombudsman or the Deputy-Ombudsman shall be issued in writing. It is accompanied by instructions for appeal to the Administrative Court.

The decision on requests for information concerning matters handled by the Human Rights Centre is made by the official of the Centre who handles the matter. If they are disqualified, the decision on the matter is made by another official or Permanent Secretary of the Centre.

If the decision on the request for information is negative, the applicant may refer the matter to the Director of the Human Rights Centre. The Director's negative decision shall be given in writing. It is accompanied by instructions for appeal to the Administrative Court.

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