How do you complain to the Ombudsman?

A complaint may be made by writing free-form to the Ombudsman or using the complaint form.

A complaint should preferably be made in Finnish, Swedish, Sámi or if necessary in English.

A complaint must cover the following matters:

  • the person or authority whose action the complainant criticises
  • what action or decision the complainant considers illegal
  • why the complainant considers the action or decision illegal
  • whether the matter is under deliberation in a court of law or elsewhere
  • what the complainant wants the Ombudsman to do.

    It is advisable to append copies of decisions illustrating the matter as well as of other documents to the complaint

    The name and address of the complainant as well as preferably the telephone number and any e-mail address must be stated in the complaint. The Ombudsman does not investigate anonymous complaints.

    A complaint can be sent by post, fax or e-mail. It can also be handed in at the Office of the Ombudsman between 9.00 and 16.00.

    Address: Arkadiankatu 3, FI-00100 Helsinki
    Fax: +358 (0)9 432 2268

    If you are considering making a complaint, you can discuss the matter beforehand with the officials at the Office. To contact them, please contact the Parliamentary switchboard on +358 9 4321

The Ombudsman’s oversight does not include:

  • the Parliament as a legislative body nor its Members
  • the Chancellor of Justice of the Government
  • foreign authorities
  • international organisations
  • non-profit associations
  • banks, other businesses or e.g. housing companies
  • members of the professions, such as lawyers or doctors in private practice
  • private individuals

What can you complain about?

You can complain about unlawful actions, such as:

  • exceeding authority or abusing discretionary powers
  • undue delay in dealing with a matte, not providing adequate reasons for a decision, carelessnes, failure toprovide advice, inappropriate behaviour or other conduct contrar to good administration
  • violations of fundamental and human rights