The Ombudsman's decisions are based on an appraisal of whether an authority or other subject of a complaint has acted contrary to law or in neglect of duty.

If this has happened, the decision is issued in writing and states the Ombudsman's position on the matter as well as what steps are being taken.

If the Ombudsman observes flaws or shortcomings in laws or regulations, she can draw the Government's attention to them and make proposals as to how they should be rectified.

Upon request, the Ombudsman also makes submissions to ministries on legislative drafting projects.