Over 4,000 complaints in 2010
The number of complaints received by the Ombudsman in 2010 was 4079. This was less than on the previous year, which made a record with 4,373 complaints.
The Ombudsman issued last year 4360 decisions. A year earlier 4 458 complaints were decided on.
Of the decisions issued in 2010 some 704 (799) led to action on the part of the Ombudsman - a reprimand, the expression of an opinion or a proposal.
The Ombudsman issued last year 4360 decisions. A year earlier 4 458 complaints were decided on.
Of the decisions issued in 2010 some 704 (799) led to action on the part of the Ombudsman - a reprimand, the expression of an opinion or a proposal.
In addition to complaints, the Ombudsman received 290 enquiries of various kinds and other written communications from members of the public. These are not classed as complaints and are replied to by the legal experts responsible for providing members of the public with advisory services.
Authorities sometimes rectify their errors on their own initiative once it emerges that the Ombudsman has begun investigating the matter. That happened in 42 (37) cases last year.
What do complaints concern?
Measures
Outcomes of complaints in 2010
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