The European Ombudsman settles problems with the EU administration
You can complain to the Ombudsman about maladministration in the activities of these institutions and bodies.
What is maladministration?
Maladministration occurs if an institution fails to act in accordance with the law, fails to respect the principles of good administration, or violates human rights.
Some examples are:
Who can complain?
If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman.
Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.
What he cannot investigate?
The European Ombudsman cannot investigate complaints against national, regional or local administrations in the Member States, even when the complaints are about EU matters.
The European Ombudsman is not an appeals body for decisions taken by national courts or ombudsmen.
Neither can he investigate complaints against businesses or private individuals.
The European Ombudsman is P. Nikiforos Diamandouros, former national ombudsman of Greece. He was re-elected by the European Parliament and has held office since 20 January 2010.
The Parliament elected the first European Ombudsman in 1995.
The first incumbent of the office was Jacob Söderman, who had formerly been the Parliamentary Ombudsman in Finland.
The European Ombudsman's website