What can you complain about?

The subject of a complaint can be illegal action on the part of an authority.

Examples of illegal activity include

exceeding authority or abusing discretionary powers

delay in dealing with a matter, inadequate presentation of grounds for a decision, carelessness, failure to

advise as well as inappropriate behaviour or other procedure contrary to good governance

violations of fundamental rights.

By contrast, the Ombudsman can not investigate

a complaint concerning a matter over five years old, unless there are special reasons for doing so

a matter which is still before the courts or being dealt with by another authority

a matter which is the subject of an appeal or in which it is still possible to make an appeal.